Privacy Policy

1 Information we collect

We collect the following categories of information that you provide or that is generated through your use of the Services:

• Account and login information — your name, email address, and the password credentials you use to register and sign in.
• Profile, resume, and skills data — information you add to your profile, including your resume/CV content, work history, skills, learning goals, and related professional details.
• Community and messaging data — your connections, connection requests, and messages you exchange with other users within the app's community features.
• Usage and diagnostic data — analytics about how you use the app and crash/error logs used to diagnose problems and improve reliability.
• Contacts you add (SkillDelivery Connect) — if you use Connect, you can save details of people you meet, such as name, phone number, email, organisation, role, and notes about your meeting. You can add these by typing them, scanning a QR code, scanning a paper business card, or from a digital business card. If you scan a card, we may keep the card photo with the contact so you can look at it again later. If you record a short voice note about the meeting, we keep the audio and a text version of it with the contact. Card photos and voice notes stay with the contact until you remove the contact. Only you and authorised SkillDelivery staff (for support and approvals) can see the contacts you add.
• Camera and microphone — the app uses your phone's camera only when you choose to scan a QR code or a business card, and your microphone only when you choose to record a voice note. When you scan a business card, the text on the card is read on your phone itself — the card image is not sent anywhere unless you choose to save it with the contact.

2 How we use your information

• To create and manage your account and authenticate you.
• To provide core features — profile and resume tools, skills and learning content, roadmaps, and community/networking.
• To generate personalized suggestions, matches, and AI-assisted responses based on the information you provide.
• To support Connect features that use AI — turning your voice notes into text, reading the text on a business card you scanned, and drafting a short introduction or next-step roadmap when you ask to send an intro. Only the information needed for that step is sent to the AI service.
• To operate, maintain, secure, and improve the app, and to diagnose technical issues.
• To communicate with you about your account, security, and service updates.
• If you choose "Send intro", we send a short introduction email to the contact on your behalf, with your contact details. Every email tells the person how to ask not to be contacted again.

3 Third-party services and data sharing

We do not sell your personal data. We share data only with service providers that help us operate the app, and only as needed to provide the service:

• Cloud hosting — our application backend is hosted on third-party cloud infrastructure (Render), which processes data in transit to deliver the service.
• Databases — your data is stored in managed database services (Supabase and MongoDB) that we use to persist your account and app content. Your Connect data (contacts, card photos, voice notes) is stored primarily in India, in the Mumbai region.
• On-device processing — when you scan a business card, your phone reads the text on the card itself using the on-device OCR built into your phone's operating system (Google ML Kit on Android, Apple's Vision framework on iOS). The card image is not sent anywhere by this step. If you choose to continue, only the extracted text is sent to our server for parsing into fields.
• AI processing providers — to power AI features, parts of what you give us are sent to third-party AI providers. For turning voice notes into text we primarily use Sarvam, which processes data in India. For reading card text, drafting introductions and roadmaps, and other platform AI features we use Groq, NVIDIA, Anthropic, and OpenAI, which process data on servers outside India (United States). This counts as cross-border processing. We choose AI providers whose terms limit how they use the data we send, and we are reviewing each provider's terms.
• Email delivery — emails such as account emails and Connect introductions are sent through Google Workspace (Gmail). If we add WhatsApp or SMS messages in future, they will be sent through a messaging provider, and we will update this policy before we do.

We may also disclose information if required by law, to enforce our terms, or to protect the rights, safety, and security of our users or the public.

4 Data retention

We retain your personal data for as long as your account is active or as needed to provide the service. If you delete your account, we delete or anonymize your personal data within a reasonable period, except where we are required to retain it to comply with legal obligations, resolve disputes, or enforce our agreements.

Some specifics for Connect:

• Contacts you save, along with any card photos and voice notes attached to them, are kept until you remove the contact.
• If you scan a business card but don't attach it to a contact, we delete the scan and the card image after 24 hours.
• If someone asks us not to contact them again, we keep only their email address or phone number on a do-not-contact list, and we keep this record permanently so we don't contact them again by mistake.
• Security audit logs (records used for security and troubleshooting) are kept for about 180 days.

5 How to request access or deletion of your data

You can request access to, correction of, or deletion of your personal data — including deletion of your account — at any time by emailing us at info@skilldelivery.co.in. We will respond to your request in accordance with applicable law.

For step-by-step account deletion instructions, see our Account & Data Deletion page.

If someone added your details to SkillDelivery. Every email we send on your behalf has a "remove my details" link at the bottom. When you use that link:

• We remove your contact details from everywhere in SkillDelivery, including from every user who had saved you.
• We send you a short confirmation.
• We tell the users who had saved you that someone they had contacted asked to be removed — without revealing your name.

If you only want to stop receiving messages (and don't need the full removal), you can choose that option — we will then keep only your email address or phone number on a do-not-contact list so that we don't contact you again.

You can also write to info@skilldelivery.co.in at any time with the same request.

6 Data security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7 Children's privacy

The Services are intended for users aged 18 and above and are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

8 Your rights

Depending on your jurisdiction — including under India's Digital Personal Data Protection Act, 2023, and other applicable laws — you may have rights to access, correct, update, or delete your personal data, and to withdraw consent. To exercise any of these rights, contact us at the email below.

9 Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the app or by other appropriate means.

10 Contact us

SKD RATWANI TECHNOLOGY & SOFTWARE SOLUTIONS PRIVATE LIMITED
Registered office: H. No. 237, Arya Nagar, Sitapur, Uttar Pradesh 261001, India
Correspondence: Sector-74, Noida, Uttar Pradesh 201306, India
Email: info@skilldelivery.co.in

Grievance Officer (as required under India's Digital Personal Data Protection Act, 2023):
Name: Lalit Ratwani
Email: grievance@skilldelivery.co.in

We aim to acknowledge data requests within 7 working days and to resolve them within 30 days of receipt.